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Return and Shipping Policy

 Return Policy 


At Feeh.sa, we are committed to protecting customer rights in accordance with the laws and regulations of the Kingdom of Saudi Arabia, subject to the following terms:Customers have the right to request a return within 7 days from the date of delivery and request an exchange within 14 days from the delivery date.To be eligible for return or exchange, the product must be unused, unopened, in its original condition, and in original manufacturer packaging, including all accessories.Opened or used products are strictly non-returnable and non-exchangeable, unless a verified manufacturing defect is confirmed.The customer shall bear all shipping costs if the return or exchange is not due to a manufacturing defect or an error by Feeh.sa. The customer is responsible for delivering the product to the nearest shipping company branch, ensuring proper and secure packaging. Feeh.sa is not liable for damages caused by improper packaging.If the product arrives damaged, does not match its description on the website, or differs from what was ordered, the customer is entitled to a return, exchange, or full refund, provided that:Customer Service is contacted within 48 hours of receiving the order.The product remains unopened and unused.In such verified cases, Feeh.sa will bear all shipping costs associated with the return or exchange.Feeh.sa reserves the full right to inspect returned products before approving any refund, exchange, or replacement.

- In case the order to be cancelled is a computer (PC).

1- If the customer decides to cancel the order "Computer" while it is in the (installation, testing, packaging) stage, an amount of 200 riyals will be deducted from the amount refunded to the customer, and an additional 2% discount for Tabby orders.

2- If the customer decides to cancel the order while it is in the "shipped" stage, an amount of 500 riyals will be deducted from the amount refunded to the customer and an additional 2% discount for Tabby orders.

3- If the customer refuses to receive the device from the shipping company, an amount of 500 riyals will be deducted from the amount refunded to the customer and an additional 2% discount for Tabby orders.

4- It is strictly forbidden to return the device after receiving it except in the cases mentioned above.

A- If the order is individual pieces (it part).

1- If the customer requests to cancel an individual piece while it is in the "order confirmation" state, 2% will be deducted for Tabby customers only.

2- If the customer requests to cancel a single piece while it is in the "shipped, delivered" status, 60 riyals will be deducted, which is the shipping cost - round trip - from the amount refunded to the customer and an additional 2% discount for Tabby orders.

3- If the customer refuses to receive the device from the shipping company, 60 riyals will be deducted from the amount refunded to the customer and an additional 2% discount for Tabby orders.

4- We provide a factory warranty on all our products. In the event of any malfunction or damage to the product during the warranty period, please contact our technical support team to assist you and replace the damaged piece if the reason is a manufacturing defect only. We will cover the repair or replacement costs. As for the shipping costs, FEEH  will bear the shipping costs if a problem appears within (the first thirty days), but if (thirty days) have passed, the customer will bear the shipping costs.

Refunds will be processed using the same payment method originally used for the purchase. If the payment was made by credit card, the refund process may take up to 14 business days, depending on the customer’s bank procedures. If the payment was made by bank transfer, the refund process may take up to 7 business days. If the payment was made via Tabby, the refund process may take up to 14 business days.

Thank you for your trust in us. We are always here to assist you.